Frequently Asked Questions

• Leaders in sustainability: We are proud to lead the way in sustainable aviation. Through our partnership with Neste, clients have the option to use Sustainable Aviation Fuel (SAF), produced from renewable sources such as used cooking oil, significantly reducing the environmental impact of private air travel. In addition, you can offset your carbon footprint through the Pelorus Foundation Climate Investment Fund. To further demonstrate our commitment, Pelorus will match your SAF contribution*, helping to advance a more sustainable future for aviation. 

*We will match your contribution up to 10%, for a maximum of 6 passengers, and for aircraft travelling up to 1450km.  

• Experts in luxury: Our in-house team combines seasoned travel designers, yacht specialists, and aviation brokers, bringing together unparalleled expertise in luxury experiences. This comprehensive knowledge offers you a single point of contact for a seamless, highly personalised service that unites travel, yachting, and aviation into one exclusive, integrated journey. This vertical approach ensures smooth logistics, consistent standards, and cohesive planning across every aspect of your journey. 

• Competitive rates: we leverage our global network of industry connections to find the most competitive rates while still offering a seamless and personalised experience. Whether you need a private helicopter charter to a prestigious event or a private jet to an untouched destination, we will offer the most competitive rate, no matter your flight requirements.  

• Military precision Founded by ex-British Army Captains, we excel in precision. The foundation of our planning process is inspired by a military document our Co-Founders used during their time in the armed forces, confirming all logistics and risk assessments are addressed. Ensuring seamless and secure flights for all. Our military methodology and process is what sets us apart.  

Sustainable Aviation Fuel (SAF) is a renewable alternative to conventional fossil-based jet fuel, offering a more environmentally responsible way to fly. Pelorus partners with Neste to offer clients the option to choose SAF when booking. This fuel is produced from sustainably sourced, 100% renewable waste and residue materials - such as used cooking oil and animal fat waste. For more information, please visit our sustainability page.

We work exclusively with trusted, ARGUS-rated operators around the world, giving our clients access to destinations across the globe - no matter how remote. 

No, there is no membership required to book with Pelorus. 

Pelorus only works with operators under a valid Air Operator Certificate (AOC) and those who have individual aircraft insurance certificates.  

Cancellation policies may vary depending on the aircraft operator. The specific terms for each booking will be included in your quote and outlined in their Terms and Conditions. 

With access to a global charter fleet, we enable our clients to travel virtually anywhere in the world. From remote regions to destinations closer to home, our diverse range of aircraft can accommodate every type of journey. Whether you're travelling for business, visiting family, or seeking your next great adventure, our team will find the right solution for you.  

The Pelorus Group is comprised of three specialist teams: Aviation, Travel, and Yachting. Each team is made up of experts dedicated to helping our clients explore the world by land, sea, and air. To learn more about our bespoke services, please get in touch - or discover more here.

Once you’ve submitted the online enquiry form, a member of our team will get in touch via your preferred method of communication, email, phone, or WhatsApp. They’ll present a tailored selection of aircraft options based on your enquiry. When you’ve chosen the quote that best suits your needs, your dedicated broker will confirm the details and provide a final invoice for you to complete your booking via bank transfer. 

Our team has access to a global network of over 15,000 aircraft, including everything from turboprops to ultra-long-range jets and airliners. In addition, we work with helicopter fleets around the world, enabling access to some of the most remote and hard-to-reach destinations. 

Once you’ve confirmed your quote, an invoice will be issued detailing the Pelorus payment information, allowing you to complete your booking via bank transfer or credit card (please note a surcharge applies for card payments). Alternatively, we also accept cryptocurrency, including Bitcoin, Ethereum, USDT, and USD, should that be your preferred method.

Our dedicated operations team will manage all aspects of your booking, including passport details, catering, airport slots, and departure arrangements. Prior to departure, your dedicated broker will also provide you with a comprehensive flight brief, including your itinerary, flight details, aircraft information, and pilot credentials. 

We recommend arriving at the private terminal at least 30 minutes before your scheduled departure to allow ample time for security checks, boarding, and luggage loading. Your pilot will aim to greet you personally outside the terminal when possible. 

Your dedicated broker will be available throughout your journey, supported by a member of our operations team or the Pelorus Travel team, who will be on call to assist as needed.